Data Driven Customer Experience Design
Make sense of data, focus on business results
Customer Insight Dashboards
Customers’ needs are changing. We ensure that you could see customer insights real-time with the data from all channels and understand your customers better. Detecting the breaking points and the most effective areas in your digital channels with funnel management.
Customers consist of different profiles. Determining value, behavior segments and persona, defining digital channel profile and determining profile-based channel content.
Personalized Campaign Management
Creating business results by modeling CRM channels, CRM data and digital channel funnels by creating campaign scenarios based on customer profile, type and persona.
Customer Journey Map
The customer journey differs for each customer profile. Designing an end-to-end experience journey that includes emotion maps with an omnichannel channel experience designed according to needs. In this way, while ensuring a sustainable customer relationship, productivity increase with robotic automation processes.
Improving the teams' experiences with the company is the critical part of the customer experience design. Therefore, by designing the program to improve the employee experience, creating solutions which make life easier with technological tools.
Bunun için çalışan deneyimini iyileştirmek üzere programın tasarlanarak, teknolojik araçlar ile hayatı kolaylaştıran çözümlerin oluşturulması.
Chief Experience Officer
Chief Commercial Officer
Chief Financial Officer
Chief Innovation Officer
Chief Marketing Officer
Alarko Group Strategic Planning Manager